NWY ASBAH Complaints Procedure
Implementation Date 01/08/2025
Review Date 01/08/27
If you have a complaint, please contact us in writing with the details of your complaint.
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Complaints should be addressed for the attention of the Chair, NWY ASBAH, c/o 30
Nightingale Walk, Bingley, West Yorkshire, BD16 3QB or emailed to chair@NWYASBAH.org.uk.
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If the complaint directly concerns the Chair, then your letter of complaint should be
addressed to NWY ASBAH’s Secretary to the correspondence addresses above or emailed
to secretary@NWY ASBAH.org.uk.
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What will happen next?
1. We will send you a letter acknowledging receipt of your complaint within five working days
of receiving it, enclosing a copy of this procedure.
2. We will then investigate your complaint. This will normally involve passing your complaint
to a Trustee at NWY ASBAH who will review your complaint and investigate the issue(s).
3. NWY ASBAH will then respond to you in writing within twenty working days of receiving
your initial complaint, to confirm our findings, and inform you of any actions that have taken
place to address your complaint.
4. At this stage, if you are not satisfied with our response, you should contact us again and
we will review your feedback.
5. We will write to you within fourteen days of receiving your request for a review, confirming
our final position on your complaint and explaining our reasons.
6. If you are still not satisfied, you can then contact the Charity Commission about the
complaint.
For further information on their complaints process please visit: